Shruti Nanda

Business Transformation and Process Engineering Consultant

Ms. Shruti Nanda focuses on business transformation and process engineering consulting at SmartHead and is an expert in this area with 16 years of rich experiences with multinational organizations, including Dell, American Express and Tata Consultancy Services.

Her extensive experiences span best-in-class exposure in designing and implementing processes to maximise business performance. Her wide range of knowledge, insight and skills, combined with her functional and industry experience in areas like manufacturing, MIS, banking and IT, strengthens SmartHead’s own unique value proposition in this consulting area.

Shruti’s areas of expertise include process excellence, process definition, redesign & strengthening, process implementation & training, process optimization, process review & audits, quality consulting, management consulting, project management and corporate training, among others.

Her consultative approach extends beyond processes and their definitions and really tries to ensure that people and processes are aligned well and supports this with other organisation development interventions for sustainable process effectiveness. This really sits on her deep understanding of quality assurance models adopted by IT organizations (CMMi Framework, ITIL, ISO standards) and extensive experience in quality consulting and driving excellence in information technology processes.

Shruti is also a corporate trainer and conducts practical, interactive and fun-filled, activity-based leadership and team-building trainings. Her goal for any session is to leave the participants with new perspectives and enhanced behavioural skills. She is Six Sigma and ITIL certified professional who earned her MBA from IMI, Delhi, and has done her Bcom from Delhi University.