Business Excellence & Six Sigma Consultant
Sunila is a National Six Sigma Award winner conferred by the then President of India Dr Abdul Kalam. A business process professional with 15 years of rich experience in various industries including Bharti Group, V customer etc. She is an Engineer & MBA by training. She started off as a Quality Analyst with V customer Pvt Ltd and then moved ahead with Bharti Group where she reached her career ladder to a position of Head – Service Operations and Quality and a Six Sigma Black Belt.
Her areas of expertise are Six Sigma Deployment, Process designing and Reengineering, Change Management, ERP, CRM and Transformation project Implementation, Inter and Intra department SLA management, End to End Workflow Automation, ITIL framework implementation, BPMS, Process Excellence, Balance Scorecard, Process Monitoring and Audit.
Sunila has successfully run training programs at Sapient, Escorts, VLCC, JCB, NTPC, Maruti, Vodafone etc and have successfully managed consulting projects in various areas of Quality. She has managed these projects in various industries e.g Automotive, IT, Telecom, Agri machinery, Personal care and realty business. As a result of these projects those companies have been able to help organizations in improving customer satisfaction, improve efficiency of processes, reduce waste and save cost.